Last updated: September 28, 2026
1. Processing Time
Orders are processed within 2-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.
2. Delivery Times
Delivery times depend on the courier and your location. Once your order ships, you'll receive an email with tracking details and an estimated delivery date. Estimates are not guaranteed.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
4. Order Tracking
You'll receive a tracking link by email as soon as your order ships. If you haven't received it, check your spam folder or contact us.
5. Shipping Destinations
We ship worldwide.
6. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are the customer's responsibility and are not included in our prices or shipping costs. We have no control over these fees and can't predict what they'll be.
7. Delays
We are not responsible for delays caused by couriers, customs, weather, or other events outside our control. If your order is significantly delayed, contact us and we'll help track it down.
8. Incorrect Address
Please double-check your address at checkout. We can't be responsible for orders sent to an incorrect address provided by the customer. If you spot a mistake, email us as soon as possible, before your order ships.
9. Lost or Damaged Parcels
If your order arrives damaged or doesn't arrive, email us within 48 hours of delivery (or the expected delivery date) with your order number and photos if damaged. We'll sort out a replacement or refund.
10. Contact
thelarplife.info@gmail.com